The role
What the job actually involves.
Our Newcastle facilities management team provides central operational support, call handling and work scheduling across a wide portfolio of commercial, healthcare and public sector contracts. You will keep customer service standards high, response times quick, and communication between clients and engineers clear.
You will take full operational ownership of job logging, CAFM system administration and engineer dispatch for your contracts. Day to day that means taking inbound reactive maintenance calls, logging jobs accurately, prioritising to contract SLAs, scheduling mobile engineers, tracking work orders through to completion, chasing subcontractor updates, and handling client queries by phone and email.
Within six months you will know the contract portfolio well, have strong daily working relationships with regional engineers and client FM managers, and keep open job queues low. The role is open because of team expansion and new regional contract wins across the North East.
What we are looking for
- Proven track record in a helpdesk, customer service or job coordination role in facilities management or building services
- Confident with CAFM systems such as Planet FM, Concept Evolution or Maximo, plus strong Excel and Outlook
- Excellent telephone manner, well organised under pressure, customer focused
Package
- Salary £26,000 to £30,000 per annum depending on experience
- 37.5 hours a week, Monday to Friday, standard office hours
- 25 days annual leave plus bank holidays
- Contributory company pension
- On-site parking, life assurance, employee assistance programme, training and development
Apply
Talk to us
Tell us what is getting in the way.
No pitch deck and no twelve step programme. A conversation with one of the two people who would do the work.