The role
What the job actually involves.
Our Birmingham operational team provides central admin support, CAFM system management and work order scheduling across a commercial, healthcare and education FM estate in the West Midlands. Joining a busy hub, you will keep records accurate, log tickets quickly, and keep communication between clients, managers and field engineers clear.
You will take full administrative ownership of job logging, portal updates and service desk operations for your accounts. Day to day that means logging inbound reactive maintenance calls, dispatching mobile engineers, tracking work orders against client SLAs, raising purchase orders, uploading compliance documents, and preparing job files for invoicing.
Within six months you will know the contract portfolio well, have strong daily working relationships with field engineers and client FM contacts, and keep open job queues low. The role is open because of new regional contract wins across Birmingham.
What we are looking for
- Proven background in a helpdesk, customer service or admin role in facilities management or building services
- Experience with CAFM software such as Concept Evolution, Planet FM or Maximo, plus strong Excel and Outlook
- Excellent telephone manner, attention to detail under pressure, an organised team player
Package
- Salary £25,000 to £28,000 per annum
- 37.5 hours a week, Monday to Friday, standard office hours
- 25 days annual leave plus bank holidays
- Contributory company pension
- On-site parking, life assurance, employee assistance programme, structured FM career progression
Apply
Talk to us
Tell us what is getting in the way.
No pitch deck and no twelve step programme. A conversation with one of the two people who would do the work.