Contracts Manager, Hard Services

The role

What the job actually involves.

Our Newcastle hard services division delivers mechanical, electrical and building services maintenance across a commercial, education and public sector portfolio in the North East. Joining the regional senior leadership team, you will lead high performing technical teams, hold strong client relationships, and keep every contract compliant and profitable.

You will take full operational, financial and technical ownership of your hard services contracts. Day to day that means managing site based and mobile engineering supervisors, overseeing CAFM performance against SLAs and KPIs, and driving commercial performance through accurate P&L management, variations and quote approvals. With your engineering background you will be the senior escalation point for complex plant room issues, statutory compliance audits and specialist subcontractor management.

Within six months you will know every site and key stakeholder in your portfolio, have clear control over SLA completion and subcontractor delivery, and hold tight control of contract margins. The role is open because of strategic contract growth and new commercial account wins across the North East.

What we are looking for

• Time served engineering background, NVQ Level 3 or HNC in mechanical, electrical or building services, with accreditations such as Gas Safe, 18th Edition or F-Gas
• Proven track record as a hard services contracts manager or senior account manager on multi-site commercial FM contracts with a £2m plus P&L, with IOSH or NEBOSH
• Commercially sharp, technically respected, leads from the front and manages client expectations calmly under pressure

Package

• Salary £55,000 to £60,000 per annum depending on experience
• Executive company car or car allowance of £5,000 to £6,000 with fuel card
• 25 days annual leave plus bank holidays
• Contributory company pension and private medical healthcare
• Annual performance bonus, laptop and mobile, progression path to Regional Operations Director

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