The role
What the job actually involves.
Our Warrington operational team provides central contract administration, customer service and work scheduling across a busy portfolio of commercial, industrial and public sector facilities management contracts. Joining an established office team, you will keep things organised, track SLAs closely, and keep communication between clients, managers and field engineers clear.
You will take full administrative ownership of contract compliance, CAFM job management and invoicing support for your accounts. Day to day that means logging reactive work orders, scheduling mobile and static engineers, chasing subcontractor updates, preparing accurate billing files for completed work, monitoring KPIs, uploading compliance certificates, and handling client enquiries by phone and email.
Within six months you will know the contract portfolio well, have strong daily working relationships with regional engineers and client FM contacts, and keep tight control of open job queues and billing cycles. The role is open because of contract growth and new account wins across Cheshire and the North West.
What we are looking for
- Proven background in contract administration, helpdesk coordination or operational support in facilities management, construction or building services
- Confident with CAFM systems such as Concept Evolution, Planet FM or Maximo, plus strong Excel, Outlook and financial reporting
- Well organised under pressure, high attention to detail, customer focused
Package
- Salary £27,000 to £30,000 per annum depending on experience
- 37.5 hours a week, Monday to Friday, standard office hours
- 25 days annual leave plus bank holidays
- Contributory company pension
- Free on-site parking, life assurance, employee assistance programme, structured FM career progression
Apply
Talk to us
Tell us what is getting in the way.
No pitch deck and no twelve step programme. A conversation with one of the two people who would do the work.